faq’ s

AirFiber Alberta is the only Rural Network built for the Future.
In order to provide the fastest, most reliable Rural Internet access available, we’ve built an intelligent and redundant high-performance network from the ground up. From installation to technical support, everything we do is completely owned, operated and managed by us – no outsourcing.

You can learn more about AirFiber Alberta by visiting the About Us Page.

No. There are no satellites involved in the AirFiber Alberta Internet system. AirFiber Internet is what is called “terrestrial AirFiber” meaning that the radio signals are generated and transmitted within the earth’s atmosphere. As a result, AirFiber Internet does not suffer from the problems that satellite Internet access does, such as interference from snow on the antenna, or high latency due to the long distances that satellite radio signals have to travel between the earth and the orbiting satellite

As an independent private network, we are not reliant on other companies to deliver the service to you as we use our own systems to deliver what you need. 
We provide internet services to BOTH commercial and private clients in rural locations. We do not face the same speed restrictions in rural and urban areas that many other providers battle against or charge much more for.
Our AirFiber Alberta network can offer a high-speed connection to clients when even the traditional providers struggle.
With demand for internet services in many areas including Rural Alberta and all parts of Canada at an all-time high and only expected to continue to increase, we will continue to expand our network to offer the largest coverage of any rural internet provider. 

It’s Fast!
Speeds are one thing, latency is another.

AirFiber Alberta’s direct connection to the world’s largest Fiber Optic Network, allows for connectivity that is unmatched. 

As part of this connection, AirFiber Alberta was able to secure direct peering contracts with some of the top visited websites, to grant you VIP sequence when connected through our Network.

What does that mean?

Watch Netflix even faster, priority access to Amazon (this comes really in handy on Prime Day), access YouTube videos fast and Optimize your Google search engine + much much more… all faster.

Check out our Internet packages here.

No. AirFiber Internet service does not fade out in rain/snow storms, or on cloudy days like satellite TV. During EXTREME weather, as with any service, you may experience temporary outages, due to power outages.

AirFiber Internet is becoming available in Rural Alberta.
Starting with the Foothills County and DeWinton area located near Calgary.
There are a few locations where it will not be available due to the fact that AirFiber Internet service requires a direct line of sight between some point on or around your location to one of our repeater towers. We are striving to implement as many repeaters so that every home regardless of location will be able to join our network.
If you’re wondering whether your location qualifies for AirFiber Internet service, give us a call, send us an email.
We’ll schedule a free site survey to test your location and make a determination on whether it is suited for AirFiber Internet service.

AirFiber Internet connects to your computer via a standard Ethernet cable. Most computers now come with Ethernet ports built in.
The ethernet cable can be plugged into a router which will emit a wifi signal and you can connect that way.

Yes. You can connect as many computers as you want through a single AirFiber Internet connection.

No. Standard residential contracts are on a month-to-month basis only and you have the option to cancel at anytime without any penalties being incurred. 
Our exceptional Internet and customer service are our Contract.

Yes. We are so confident that you will love the fast and reliable broadband service by AirFiber that we require no long-term contracts for all residential plans. So if for any reason you are unhappy or if you are moving out of our service area, you may cancel service at any time. 

All purchased or rented equipment will be delivered and installed at you place of residence/business by an AirFiber technician on or before the date of your internet service agreement.

AirFiber Alberta is a paperless company. All estimates, invoices, receipts, and notifications will be emailed to you at the email address you will provide to us upon subscribing to a monthly service contract. A link with a printable version of your invoice/receipt will be included in your monthly email.

In order to maintain our low cost options, we simply require an automatic withdrawal of funds in order to secure regular, timely payments. However, you may choose to cancel you monthly service subscription at anytime without incurring any penalties unless otherwise noted on your signed document. If auto-pay is rejected, a $15/month surcharge will be incurred.

AirFiber Alberta only requires the necessary information to provide you with the best possible service and to collect the funds from your chosen monthly service plan. This information includes a name, email address, billing address, and credit card or banking information. AirFiber Alberta will never share your information with a third-party. Your personal information will be kept private and secure by mean of an online billing system that uses 256-bit SSL encryption, Cisco-powered firewalls, AlertLogic security provider, Intrusion Detection System (IDS), and an encrypted database using AES. The award-winning and most trusted payment gateway, Squareup.net, provides the complex infrastructure and security necessary to ensure fast, reliable and secure transmission of transaction data so that you can feel confident that your personal information will always be kept private.

Equipment that is rented through AirFiber  is fully covered by AirFiber Alberta. No refunds are given for rental equipment, but if you experience a malfunction with your rental equipment, we will replace it within in 24 hours.

The service agreement is on a month-to-month basis, therefore, no refunds are given for internet service but you may choose to cancel at anytime.